At Volatilex, we prioritize customer satisfaction and aim to provide a seamless experience with our Market Making services. This refund policy outlines the terms and conditions for refunds, ensuring clarity and fairness for all our clients.

Eligibility for Refunds

Refunds may be issued under the following circumstances:

• Service Not Delivered: If the purchased service is not delivered within the specified time frame due to an error on our part.
• Technical Issues: If technical issues on our platform prevent you from using the purchased service.
• Incorrect Billing: If you have been incorrectly billed or charged more than once for the same service.

Refund Request Process

To request a refund, please follow these steps:

1. Contact Support: Email our customer support team at support@volatilex.com within 30 days of the purchase date with the following details:

• Order number
• Date of purchase
• Reason for the refund request

1. Review: Our team will review your request within 5 business days and may contact you for additional information if needed.
2. Decision: Once the review is complete, we will notify you of our decision via email. Approved refunds will be processed according to the payment method used for the purchase.

Payment Methods and Refunds

• PayPal and Credit/Debit Cards:
• Refunds will be issued to the original payment method.
• Processing time: 5-10 business days after approval.

• Cryptocurrency:
• Refunds for cryptocurrency payments will be issued in the same cryptocurrency at the exchange rate at the time of the refund.
• Processing time: 10-15 business days after approval, considering blockchain confirmation times.
• You will have to provide a wallet address sent from the email address you signed up with.

Non-Refundable Items

The following items and circumstances are non-refundable:

• Change of Mind: Refunds will not be issued for purchases due to a change of mind.
• Partial Use: If the service has been partially used, a pro-rata refund will not be provided.
• Promotional Services: Services purchased as part of a promotion or discount are non-refundable.

Chargebacks

Initiating a chargeback with your bank or credit card provider without contacting us first to resolve the issue will be considered a breach of our refund policy. In such cases, we reserve the right to suspend your account and take legal action to recover the amount disputed.

Dispute Resolution

If you disagree with the outcome of your refund request, you may escalate the issue by contacting our support team at support@volatilex.com. We are committed to resolving disputes amicably and fairly.

Policy Changes

Volatilex reserves the right to amend this refund policy at any time. Changes will be posted on our website, and it is your responsibility to review the policy periodically.

Thank you for choosing Volatilex. We value your business and are here to support you.